Key Responsibilities:

• Works with existing and potential customers to proactively and reactively sell Lamons products and services through consultative selling.
• Coordinates selling and servicing activities with Outside Sales group and peers.
• Participates in major account planning process with Outside Sales group.
• Creates and maintains accurate customer database records by entering customer calls, results and order information.
• Develops long-term repeat customer relationships.
• Quotes established pricing verbally and via formal quotation letters. Pro-actively follows-up on all quotes.
• Initiates order process through computer, in a timely fashion. Follows-up on as many orders as possible to determine customer satisfaction. Keeps track of follow-up calls and share results with Manager.
• Provides product and delivery information to customers by obtaining necessary information from Shipping, Manufacturing, Engineering or Sales Support employees.
• Pro-actively contacts prospects as generated by market leads.
• Initiates resolution of any problems or complaints from customers. Documents complaints and obtains assistance, when necessary, from departments or employees to help resolve the situation. Responds to customer request concerning product quality, delivery service, and product information with an emphasis on resolving customer’s issues. Involves Manager when necessary.
• Uses telephone, word processing and related office equipment in fulfilling daily requirements.
• Offers and obtains assistance from peers or Supervisor when needed. Maintains flexibility in performing other related task or functions as required or assigned.
• On occasion, travel may be required for trade shows staffing, training sessions, Sales meetings or customer visits.
• Keeps Outside Sales group updated as quickly as possible on important activities with Customers they manage.
• Guiding of the inside sales team for price structures, product knowledge and also customer relations.
• Performs other related functions as required or assigned.

Requirements / Qualifications:

• Minimum Qualification: Diploma in Business Administration or related field. 

The Talent People 24C2589